Terms of service

Welcome to Fuel Up Energy HQ. These Terms of Service ("Terms") govern your access to and use of the fuelupenergyhq.com website (the "Website") and any products or services offered through the Website.

By accessing or using our Website, placing an order, or purchasing a product from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or purchase our products.

1. About Our Store 

Fuel Up Energy HQ operates an online retail store offering products for sale through our Website.

Some products may be sourced, fulfilled, or shipped through independent third-party suppliers, manufacturers, warehouses, and fulfillment partners. Products may therefore be shipped directly from a supplier or fulfillment facility rather than from our own physical location.

2. Eligibility

By using this Website, you represent that:

• You are legally capable of entering into a binding agreement.
• The information you provide to us is accurate and complete.
• You will use the Website only for lawful purposes.
• You will comply with these Terms and all applicable laws and regulations.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our Website are accurate.

However:

• Product colors may appear differently depending on your device or screen.
• Product packaging may vary from images shown on the Website.
• Manufacturers or suppliers may make changes to product specifications, packaging, or appearance.
• We do not guarantee that product descriptions or images will always be completely accurate, current, or error-free.

We reserve the right to correct errors, update information, or change product details at any time without prior notice.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit quantities available for purchase.
• Discontinue products.
• Refuse or cancel orders.
• Correct pricing or product information errors.
• Change or discontinue products without prior notice.

If we cancel an order after you have paid for it, we will provide an appropriate refund for the amount charged, subject to applicable law.

5. Prices

All prices displayed on our Website are subject to change without notice.

The price charged for an order will generally be the price displayed at the time the order is placed, except where an obvious pricing or technical error has occurred.

Depending on your location, additional taxes, duties, customs charges, or other fees may apply.

Unless explicitly stated otherwise, customers are responsible for any applicable customs duties, import taxes, or similar charges imposed by their country or local authorities.

6. Orders

When you place an order through our Website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to accept or decline an order for any lawful reason.

We may cancel or limit an order if:

• A product is unavailable.
• There is an error in the product description or price.
• We suspect fraudulent or unauthorized activity.
• The shipping information is incomplete or incorrect.
• We are unable to obtain the product from our supplier.
• The order violates these Terms.
• Circumstances beyond our reasonable control prevent fulfillment.

If an order is canceled after payment has been collected, we will issue an appropriate refund.

7. Payment

Payments are processed through third-party payment processors supported by our e-commerce platform.

You agree to provide accurate and complete billing and payment information.

By submitting payment information, you represent that you are authorized to use the payment method provided.

We are not responsible for delays or errors caused by your bank, credit card issuer, payment provider, or other financial institution.

8. Shipping and Delivery

We use third-party suppliers, shipping carriers, and fulfillment partners to process and deliver certain orders.

Estimated shipping times displayed on our Website are estimates and are not guaranteed unless specifically stated otherwise.

Delivery times may be affected by:

• Supplier processing times
• Shipping carrier delays
• Customs clearance
• Weather
• Holidays
• Incorrect shipping information
• High order volumes
• Events outside our reasonable control

Once an order has been shipped, tracking information may be provided when available.

Customers are responsible for providing a complete and accurate shipping address.

9. International Orders

For international orders, products may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

We are not responsible for delays caused by customs authorities or for packages refused or held because of applicable import restrictions.

10. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Customers should review the Return & Refund Policy before placing an order.

To request a return or refund, customers must follow the procedures described in that policy.

Because certain products may be fulfilled by third-party suppliers, customers should contact Fuel Up Energy HQ before returning any product. Do not send products directly to a supplier unless we provide specific return instructions.

11. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing the order.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

If an order has already shipped, the customer may need to receive the product and follow the applicable return procedure.

12. Prohibited Uses

You may not use our Website or its content:

• For any unlawful purpose.
• To violate any applicable law or regulation.
• To engage in fraudulent activity.
• To impersonate another person or business.
• To interfere with the security or operation of the Website.
• To attempt to gain unauthorized access to our systems.
• To transmit viruses, malware, or other harmful code.
• To collect information about other users without authorization.
• To abuse promotions, discounts, or referral programs.
• To resell or commercially exploit our Website or content without our permission.

We reserve the right to restrict or terminate access to the Website for violations of these Terms.

13. Intellectual Property

All content on the Website, including text, graphics, logos, product descriptions, photographs, designs, trademarks, and other materials, is owned by or licensed to Fuel Up Energy HQ or its respective content providers unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or exploit Website content without our prior written permission, except as permitted by applicable law.

14. Third-Party Services

Our Website may use third-party services, applications, payment processors, shipping providers, suppliers, advertising platforms, analytics providers, and other technology providers.

Your use of certain third-party services may be subject to their own terms and policies.

We are not responsible for the content, policies, availability, or actions of third-party services.

15. Third-Party Links

Our Website may contain links to third-party websites.

These links are provided for convenience and do not mean that we endorse or control those websites.

We are not responsible for the content, security, privacy practices, products, or services offered by third-party websites.

You access third-party websites at your own risk.

16. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its content are provided on an "as is" and "as available" basis.

We do not guarantee that:

• The Website will always be available.
• The Website will operate without interruption or errors.
• Website content will always be accurate or complete.
• Products will always be available.
• The Website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any warranty or consumer right that cannot legally be excluded or limited under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Fuel Up Energy HQ and its owners, employees, contractors, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase or use of our products.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

18. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Fuel Up Energy HQ and its owners, employees, contractors, suppliers, service providers, and affiliates from claims, damages, liabilities, losses, costs, and expenses arising from:

• Your violation of these Terms.
• Your misuse of the Website.
• Your violation of applicable laws.
• Your violation of another person's rights.
• Information or content you submit through the Website.

19. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, war, terrorism, government actions, labor disputes, transportation disruptions, supplier failures, shipping carrier disruptions, internet outages, or other unforeseen events.

20. Privacy

Your use of the Website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and share personal information.

By using our Website, you acknowledge that you have reviewed our Privacy Policy.

21. Changes to These Terms

We may update or modify these Terms from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of the Website after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our Website, constitute the agreement between you and Fuel Up Energy HQ concerning your use of the Website and purchase of products.

24. Governing Law

These Terms will be governed by and interpreted in accordance with the laws applicable to Fuel Up Energy HQ and its business operations, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Any dispute will be handled in accordance with applicable law and the rights available to consumers in their jurisdiction.

25. Contact Us

If you have questions about these Terms of Service, please contact us using the customer-service contact information provided on our Website.

Fuel Up Energy HQ
Website: https://fuelupenergyhq.com/

Customer Support:
Please use the contact information available on our Website to contact us regarding questions, orders, returns, or these Terms.